Options is registered with the Care Quality Commission as a social care provider. CQC make sure health and social care providers provide people with safe, effective, compassionate, high quality care.

We’re pleased to announce that we achieved a ‘Good’ rating from CQC following our inspection in October 2016.

We are pleased with the contents of the report which was exceedingly positive. We received a ‘Good’ rating in all areas (being safe, effective, caring, responsive and well-led) demonstrating that Options continues to meet all regulatory requirements.

The inspector spoke to people we support, staff, and families. We were delighted to hear that their feedback echoed what we’re all about – providing fabulous person centred support. It was fantastic to read in the report that staff were happy working at Options, “It’s such a lovely organisation to work for, you know they have people’s interests at heart” and enjoyed their roles, “It’s wonderful to support people to be all that they can be”.

We were delighted to hear that families were happy with our support, with one family member saying “The staff are marvelous, I just cannot fault them”. In terms of fulfilling our mission, it was highly gratifying to hear families felt we achieved this, “There is no limit to what Options will help [family member] to achieve. They have the best social life of anyone I have ever known. There is always something going on”. Both people  we support and family members told the inspector that the person centred approach we take to our support was “exceptional and had made a difference to their lives”.

What’s next?

We were pleased with the contents of the report, but it’s really important to us that we build on the report, continuing to learn and improve what we do, in line with our Working Values.

We’d like to say a huge thank you to our staff for all their hard work, dedication and commitment, both during the inspection and all year round.

Read the full report here 

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